Terms & Conditions

When Solas Ireland confirms your booking a contract is made between Solas Ireland and you based upon the terms and conditions set out below:

  • Solas Ireland will only confirm your booking once we have received full payment for your tour.
  • Once full payment is received you will be allocated a place on the respective tour and a booking confirmation emailed to you.
  • All internet bookings will be confirmed by email.
  • We reserve the right to sell any places reserved without receipt of full payment or a deposit.

Insurance

  • We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel.
  • You may not be accepted as a Solas Ireland customer unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings at any time during the duration of your tour.
  • Solas Ireland accept no responsibility for any injuries or loss incurred whilst you are taking part in any optional activities that are outside our all inclusive package

Cancellation Policy

  • Cancellation of your booking must be in writing or by email to Solas Ireland.
  • When written notification has been received by Solas Ireland a fee of £20 pounds will applied to cover administration costs.
  • You are entitled to a full refund only if you give Solas Ireland 14 days notice of your intention to cancel.
  • If you choose to cancel within 14 days prior to the commencement of your tour, no refunds will be granted.
  • You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure is subject to a £20 pounds fee and is entirely at the discretion of the Solas Ireland Management.

Changes by Solas Ireland

  • Solas Ireland reserves the right to alter itineraries in the event of events outside of our control. This includes issues relating to the health and safety of our clients such as extreme weather conditions; natural disasters; outbreaks of 'foot and mouth'; contagious diseases; national or local strikes; protests; social disorder, and political unrest.

Client obligations and responsibilities

  • You must obey the laws of the Republic of Ireland, United Kingdom of Great Britain and Northern Ireland and the European Union, whilst travelling in the Republic of Ireland and Northern Ireland.
  • Prior to the commencement of tours, Clients should inform Solas Ireland in writing of any medical condition that's requires attention or medication.
  • It is the clients responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
  • During your tour Solas Ireland guides may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
  • When you book with Solas Ireland, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.

Complaints Policy

  • In the unlikely event that you may wish to make a formal complaint against Solas Ireland. Please inform the Solas Ireland Guide/Representative at the time.
  • If the matter cannot be resolved immediately or during your trip after the Guide/Representative’s best endeavours to do so, your complaint should be made in writing to Solas Ireland as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated.
  • Solas Ireland will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

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